We are excited to be supporting THE employer of all employers who are currently recruiting, due to internal promotions, for a Specialist Administrator based in Redhill.
Our client is a leading financial services organisation, in fact one of the largest financial groups in the world, who prides themselves on their professional customer service and they are now looking to recruit Specialist Funding Administrator. This sought-after employer are a company that provide a first-class service and with excellent training on bespoke systems you will be shown all the trade secrets and become part of a hugely successful team and business where progression and development is offered.
Being a leading financial services organisation, our client is looking for people who are passionate about providing an outstanding service for their customers.
Why apply for this role?
This role is a perfect role within an office environment processing vehicle finance application proposed by motor dealers and brokers for leisure and specialist unites including; Motorbikes, Watercraft, Caravans, Caterham & McLaren, ensuring that these are funded in accordance with company policies and are completed within the agreed service levels with a high level of accuracy. You will provide advice and guidance to the motor dealers or brokers to ensure that their applications are filled out correctly and if not, what requires amendments to get the proposal paid out efficiently. This role offers routine as well as variety in the job tasks.
Who will suit this role?
Suitable candidates will have strong interpersonal skills and an excellent telephone manner with the ability to communicate with many different customers and handle lots of different types of conversations, from answering a simple question to handling more complex funding issues. You will stay enthusiastic, calm and polite.
You don’t need any direct experience in Financial Services - however you will have helped customers in another sector within a commercial environment where you have been required to assist customers over the telephone.
- A team player, whilst also being able to work autonomously
- Strong interpersonal skills and an excellent telephone manner
- Ability to work well under pressure and to tight deadlines
- Highly organised and possess strong planning skills
- Positive and enthusiastic approach
- Receptive to change
- GCSE or equivalent in Maths and English at grades A-C/4 upwards
- Previous call handling experience is desirable
- Adequate computer literacy and numeracy skills
- Good verbal and written communication skills
- Product knowledge in the Broker and Leisure field is preferred.
As well as working for a sought after employer, where you have the opportunity for enhancing future career opportunities, this client also offers a competitive salary of £18,770 as well as benefits to include: Quarterly Personal Performance Bonus Scheme, 25 days holiday per annum, plus bank holidays, Pension contribution - Minimum 3% with an employer matched contribution, Corporate rates for private medical insurance and other insurance products, Employee assistant programme, Enhanced family friendly policies, Sharesave scheme, Discounts on high street brands and Local retail discounts.
The hours of work will be Monday - Friday 9:00 - 5:00, however the person will be required to work within a shift pattern which will include 1 day in 4 at 11:00 -7:00 and 1 weekend in 4 (with 2 days off in lieu the following week).
Full training will be given to the right candidates to set them on an exciting path within their business! Why delay, this is a role not to be missed, working for an exceptional employer - apply today!
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Keywords: Call centre, Customer service, calls, inbound, outbound, contact agent, call handling, admin, legislation, financial services, insurance
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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