Posted 2 days ago by Logistics People
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URGENT REQUIREMENT - Looking for admin work?

Client Services Administrator – Corby Campus / IFORCE.

Role Purpose: The purpose of the Client Services Administrator is to work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day to day tasks, whilst assisting the KAM & AE in delivering innovation and exceptional service levels. To provide administrative support to the Key Account Manager and the Account Executive, to assist the team in managing client volumes and stock holding value ensuring swift despatch of items, in line with the KPIs, whilst maintaining maximum customer satisfaction by quick resolution of queries and timely reporting.

Key Accountabilities:

  • Management of Contact Centre queries and log issues with site accordingly
  • Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified
  • Management of multi client in box, and respond to emails in a professional and timely manner
  • Role will involve direct contact with Clients
  • Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment
  • Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs
  • Managing back orders and accompanying Intraday calls and emails
  • Assisting with meeting room calendars and bookings
  • Provide annual leave cover for the Account Executive and administration colleagues
  • General maintenance on ReSCU and SMaRT in line with trained practices (SOPs)
  • Liaising with client key contact on a daily basis in an articulate and efficient manner

Shift Pattern - Monday - Friday 09:00 - 17:00

Pay : From £9.50

If you're interested in this position then please apply today! Or call .

Reference: 40422516

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