Posted 13 November by Brightside Group
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This is an interesting and varied role working within our IQED business. Internally we call this role a 'Case Handler’. You’ll be managing medical assessments which form part of personal injury claims, you’ll be taking responsibility for the full lifecycle of case files. You’ll find more information about the role below under 'This is the job’.

This is what we can offer you…

This is a great opportunity for someone who’s looking for a career in an office environment. We believe in the value of developing our people and offer a host of opportunities. Following your initial induction and training we will provide valuable in-role development.

You’ll receive;

  • Salary of £17,000 per annum

  • 22 days holiday per year, increasing by 1 day for every full year up to a maximum of 27 days

  • PLUS…you’ll get your birthday off plus bank holidays

  • We offer a pension scheme, if you pay in and we will too

  • For peace of mind you’ll get Life Insurance cover of 4 times basic salary (plan limits apply)

  • We give you access to a discount site for things like eating out, health and leisure, family fun and more

  • Access to hundreds of pounds worth of health care and treatments via our Health Cash Plan

  • Keep your childcare costs down using KiddiVouchers

  • You’ll also get access to the 24/7 Employee Assistance Programme.

This is who you are…

You don’t need to have previously worked in an office, to be successful in this role we’re looking for someone who has;

  • A positive attitude and approach
  • Experience of using Microsoft Word and Excel and the ability to learn in house IT systems
  • Strong customer service skills
  • Good verbal and written communication skills
  • You’ll need to be organised and have the ability to manage a large workload, undertaking and completing several tasks simultaneously.

This is the job…

You’ll be responsible for managing the medical reporting and treatment requirements on behalf of claimants making different claim types, including personal injury, clinical negligence and medical negligence. This involves sourcing appropriate medical experts from an established panel, arranging claimant’s medical consultations and liaising with the claimant’s solicitor. We will need you to track the progress of your cases.

You’ll be spending your day carrying out both administrative and telephone based tasks.

The working hours for this role are Monday - Friday 09:00 - 17:30 - there are no evening or weekend shifts.

This is IQED…

IQED is part of the Brightside Group and provides a range of support services to the insurance and legal sectors and are a Medical Reporting Organisation. Offering services which include medical reporting, rehabilitation treatments and diagnostic procedures.

This is Brightside…

Our people are the life of our business - with nearly 500 employees across three offices.

We pride ourselves in delivering great results through a combination of hard work, collaboration and dedication. Working for Brightside is all about making a difference. A difference for our customers and for our business. It’s about putting our customers at the heart of what we do - doing the right things and doing them well.

At Brightside we have created an environment which empowers individuals and rewards hard work.

Our location…

Brightside Park, Severn Bridge, Aust, Bristol, BS35 4BL (there is plenty of free parking on site). - We are not on a public transport route.

Your personal information…

When you apply for this job, the Brightside Group will use, store and share your personal information. For details of how, please refer to our Privacy policy on the Brightside Group website.

The Brightside Group only accept applications from people over the age of 16 excluding apprenticeships. Any applications received from children under the age of 16 will be rejected, and their details erased.

If you are under 16 and would like to apply for an apprenticeship, written permission from your parent/legal guardian is required. This must provide consent for the Brightside Group to use, store and share your personal information for the purpose detailed in our Privacy Policy. Without consent, your application will be rejected, and any personal information received will be destroyed.

We look forward to receiving your application.

Required skills

  • Communication Skills
  • Customer Service
  • Microsoft Office
  • Organisational Skills
  • Written Communication

Reference: 36600834

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