An exciting opportunity has arisen within our Corporate Membership Department. As an account handler you'll form part of this specialist team, based in Sheffield, looking after an average of 650 schemes. You'll provide an effective, pro-active service to all customers and ensure all customer activity is managed accurately and within agreed service standards and agreements.
You'll support all internal and external customers in respect of our membership systems, by phone, email and case manage the membership for specific schemes and key intermediary partners. You will also add, delete and update Corporate Private Medical Insurance (PMI) membership records.
You’ll case manage the membership for specific schemes and key intermediary partners and will identify and assist in the implementation of continuous improvements to the our membership system and processes. You will be a strong communicator with proven negotiation skills and the ability to build effective relationships with colleagues and customers alike. You’ll be IT literate with particular expertise in Excel. Attention to detail is essential.
Skills & Experience required :
- You’ll have excellent PMI product knowledge of Corporate 50+ Solutions and Optimum policies in particular. (Desired)
- Someone that has a good attention to detail
- Experience with MS Excel
- Dealing with Customer Queries
- Good communication skills, both written & verbal
- Good attention to detail and quality
Please note that this will be a 12 month fixed term contract.
Additional Information :
Bring to us what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of our core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact Anum Kassam in the Resourcing team on .
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