Customer Service Administrator
Fixed Term (Maternity Cover)
39 hours per week plus great benefits package, including a bonus of up to 10%.
Shift Pattern - Early and Late on a rota basis including weekends and bank holidays
Early Shift 6am – 2.30pm
Late Shift 2.30pm - 11pm
Location: Plymouth, Plympton
As a Customer Service Advisor at one of our Customer Service Centres (CSC) your day will never be dull. Supporting our colleagues on a variety of shift patterns this exciting and challenging role will require you to coordinate a range of Admin tasks that are critical to our customer service.
Be part of a team that’s totally connected. Explore a technological world that’s beyond the ordinary. Deliver outstanding customer service.
You will be the first point of contact at the CSC for telephone queries or enquires raised by internal or external customers. Your duties can range from liaising with colleagues to dealing with driver’s issues and you’ll be updating customers along the way.
No day will be the same and the pace and variety of the role means we require someone who can think on their feet and manage their workload efficiently.
What you’ll need:
Previous administration experience in a delivery or customer focused role
You will ideally come from a background of handling calls from a variety of sources and know how to multi task
A passion for wanting to help customers
As well as a great salary, benefits of working for us include: pension, 6 weeks holiday, store discount and access to a range of subsidised offers and benefits including childcare vouchers, discounts on holidays, cinema and travel.
Share your passion in a career where every day is different, and where every customer offers you the chance to make amazing happen.
Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It’s an exciting time to join us and find yourself a place in our growing success story, apply now.
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