Posted 12 April by Wilmington


Location: Leicester, LE8 6EP
Salary: Excellent DOE
Employment Status: Full-time, 6 month FTC

Quorum Training is a provider of bespoke business and finance training courses for professionals. We specialise in accounting and finance, tax, banking, VAT, business operations, financial markets and corporate treasury, delivering bespoke in-house and public training programmes. Quorum Training is part of Wilmington plc.

Main Purpose of role:
We are looking for a Client Services Administrator to support our Quorum Training and Mercia technical support teams. Mercia and Quorum both operate from an office located in the outskirts of Leicester. The role is split between the two business areas for a fixed six month contract period.

Quorum Training deliver courses, designed specifically for business and finance professionals. We cover Accounting and Finance, Financial Markets and Corportae Treasury, Governance, Risk and Complaince, Charities, Taxation and VAT. The courses are designed to be both practical and interactive and are run as public open sessions with the option of also having them delivered as bespoke onsite training. We offer courses that would suit everyone, from new starters in companies, through to CEOs and those working in more specialised areas.

Responsibilities of role:
- Liaising with clients and trainers before, during and after events to provide support where necessary
- Overseeing course material production to ensure materials sent and received
- Administration of invoices and credit notes through Salesforce CRM (no accounting knowledge required)
- Monitoring course numbers and liaising with venue booking team
- Supporting Business Development Manager to identify and contact potential and new clients
- Client support provided via telephone, email and online chat for training events, purchasing of technical manuals or peer review reports
- Maintain/Update CRM Systems
- Client administration including order processing, technical query administration, temporary suspension of subscriptions, dealing with client mergers and subscription transfers
- Supporting the administration process for peer review reports including checking amendments on those reports
- Assisting with office post
- Assisting with mailings

Skills and Experience required:
We are looking for a candidate with the following skills:
• Confidence
• Attention to detail
• Strong back office skills
• Able to work on their own initiative
• Quick learner
• Good written and verbal communication skills
• Logical thinker
• IT proficient

Reference: 34846282

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