£9.35 per hour
Hours: 37.5 hours 8.30am - 5pm Monday - Friday
About the role:
As an Administrator you will be part of the Metering Operations Team. The Metering Operations Team is responsible for the relationships with metering partners (who fit, read and maintain our customers’ meters) and the timely flow of customer information and accurate data.
This role will be focused on analyzing metering enquiries, customer data and resolving exceptions, the complexity and nature of which will vary. You will also engage with third party metering partners on a day to day basis.
Other key duties and accountabilities of the role will include;
- Monitoring the gas and electricity registration processes to ensure the smooth delivery of our change of supplier activity
- Reviewing and resolving customer and metering enquiries as well as industry data exceptions
- Handling metering exceptions that impact the settlement and billing processes
- Dealing with ad-hoc tasks, as allocated by more senior team members
- Liaising with managed services provider
To be successful in the role, you will have a positive outlook with a proactive approach to managing a busy workload and achieving results. You will have excellent problem solving skills, coupled with the ability to make considered decisions and act. With a flexible and adaptable approach to learning new systems and procedures, you will be self-motivated, a team player and a quick learner.
Previous experience of data processing and analysis will be a key part of the role so you will be a skilled Excel user. With a background working in a highly regulated environment, you will have experience of liaising with partner agents and customers. Excellent communication skills both written and verbal are also essential.
If you’d like to be part of a multi award winning, innovative and fast growing ethical energy business, we’d love to hear from you.
If you are interested in this role please apply online or email Deborah.Hughes@reedglobal.com.
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