Administrator

Posted 4 April by Interaction Recruitment

Administrator

We are looking for a flexible and enthusiastic individual to work on production tasks within a small team which produces career reports for students intending to move on to Higher Education. The role will involve learning the end to end production process which includes setting up tests for tutors and students, through to creation of PDF or paper reports which are then despatched to the customer.

Person Specification:

The data entry software is bespoke, and as such, full training will be provided. However, candidates are preferably required to have the following skills:

Excellent keyboard skills

Strong attention to detail

Knowledge of Microsoft packages including using Outlook, Word, and Excel

Enthusiasm coupled with a "can do" attitude and a desire to learn all aspects of the role

The ability to communicate with customers both on the phone and by email

An organised and methodical approach to working practices

Job Description:

To receive requests to set up tests from customers and to set these up on the system

To help manage the production email inbox and action queries and requests accordingly

To answer the phone and deal with customer queries, or take details so that the query can be passed to the relevant people

To offer assistance to schools in advising the best way to set up their tests in a manner than suits their requirements

To report any feedback on issues, bugs or improvements to the Production Manager

To create PDF and/or paper reports which can then be despatched to the customer, including completing all the relevant checks involved in this process

To use the system to generate letters, post labels and on occasion to help with the despatch packing process as required

To work together with colleagues to help foster a culture of respect, process improvement and learning

This is an interesting role for someone looking for variety in their job. Candidates will need access to their own transport due to the location of the company.

Please send CVs and covering letter to Claire Turner at Interaction.

Candidates must have The Right to Work in the UK

Application questions

Do you have strong administration and data entry skills?
Are you confident on the phone?

Reference: 34821074

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