Posted 19 March by Hays Specialist Recruitment Limited Easy Apply

Customer Services Administrator £8.50 per hour Telford

Your new company
Hays are working in behalf of a large health company in Telford who are looking for a Customer Services Administrator to join their team with immediate effect.

Your new role
You will be required to conduct a range of duties including:

  • Answer in bound telephone contacts within agreed customer and Service Centre performance targets
  • Accurately register calls and service requests using Service Desk software, ensuring requests are either dealt with at Service Desk or more complex queries are passed to the appropriate back office service team
  • Respond to customer queries and service requests on HR, Payroll and Finance using the Service
  • Provide advice and guidance to customers in a professional and timely manner
  • Achieve high degree of first time resolution on customer calls
  • Complete user authentication for calls involving financial/payroll data
  • Action customer requests received via email
  • Action customer requests received via service portal
  • Action customer requests received via post
  • Complete a range of Service Desk work tasks during call downtime

What you'll need to succeed
You should be experienced in inbound customer service and be available to start ASAP.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34713692

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