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Posted 19 March by First Recruitment Services Limited Ended

Our established and highly successful client is currently looking to recruit additional staff within their busy teams.

Ideally you will already be a successful Administrator who is looking to develop further skills. The successful applicant will deliver excellent customer service and case management to a portfolio of clients.

Key responsibilities:

  • Management of cases to include; Loading new cases - Case reviews - Requesting reports - Booking appointments - Releasing advice letters - Closing cases
  • Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
  • Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
  • Escalating complex cases or those that are progressing slowly to relevant colleagues.
  • Act in accordance with the company’s core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions.

Skills Requirement:

  • Good verbal and written communication skills
  • Initiative and a proactive approach
  • Willing to take an active role in one’s own development
  • Experience in a customer service or case management
  • Good IT skills to include the use of database systems, Outlook, Word, and Excel

This role is full time, 37.5 hours per week- Monday to Friday

This is an excellent opportunity to join a growing firm who I have helped on many occasions. Your own transport will be required unless you live in Uckfield itself. This is a great company with good benefits.

First Recruitment Services is acting as an Employment Business for this vacancy.

Reference: 34713217

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