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Administrator

Posted 27 February by Hays Specialist Recruitment Limited Easy Apply Ended

Administrator job Coventry to start ASAP

Your new role

  • To develop the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • To plan and deliver CRM strategies across the company optimising the customer experience, encouraging customer retention and customer loyalty.
  • Mapping the customer Journey and analysing touch points with the organisation that maximise commercial opportunities.
  • Ensuring the database is segmented effectively for targeted proposition and marketing activities.
  • To ensure that the Voice of the Customer is shared with all key stakeholders and act as the champion of the Customer Experience programme within Wholesale.
  • To work closely with all departments (Insight, Supply Chain etc.) to ensure learnings of the Customer Experience Programme feed into all areas and have a positive impact with Wholesale customers.
  • Overseeing direct communications with customers through the CRM.

What you'll need to succeed

  • Experience in delivering customer experience improvements
  • Experience of process improvement; from concept to delivery
  • Able to articulate what great customer experience should look like and ability to deliver this
  • Commercially aware and astute
  • Ability to build & implement effective customer centric processes.
  • Good organisational, communications and stakeholder management skills.
  • Ability to problem solve, good analytical skills
  • A strategic, enthusiastic individual with excellent communication skills
  • Highly analytical with the ability to use data to identify problems and drive improvements
  • Intermediate on Excel- V-look ups and pivot tables

What you will get in return

You will have a full-time temporary position based in Coventry which will have the possibility of going permanent. You will receive an hourly rate of pay based upon an annual salary of £20,000. This is a great organisation to get your foot in the door at.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Reference: 34565811

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