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Posted 27 February by Hays Specialist Recruitment Limited Easy Apply Ended

Administrator job Coventry to start ASAP

Your new role

  • To develop the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • To plan and deliver CRM strategies across the company optimising the customer experience, encouraging customer retention and customer loyalty.
  • Mapping the customer Journey and analysing touch points with the organisation that maximise commercial opportunities.
  • Ensuring the database is segmented effectively for targeted proposition and marketing activities.
  • To ensure that the Voice of the Customer is shared with all key stakeholders and act as the champion of the Customer Experience programme within Wholesale.
  • To work closely with all departments (Insight, Supply Chain etc.) to ensure learnings of the Customer Experience Programme feed into all areas and have a positive impact with Wholesale customers.
  • Overseeing direct communications with customers through the CRM.

What you'll need to succeed

  • Experience in delivering customer experience improvements
  • Experience of process improvement; from concept to delivery
  • Able to articulate what great customer experience should look like and ability to deliver this
  • Commercially aware and astute
  • Ability to build & implement effective customer centric processes.
  • Good organisational, communications and stakeholder management skills.
  • Ability to problem solve, good analytical skills
  • A strategic, enthusiastic individual with excellent communication skills
  • Highly analytical with the ability to use data to identify problems and drive improvements
  • Intermediate on Excel- V-look ups and pivot tables

What you will get in return

You will have a full-time temporary position based in Coventry which will have the possibility of going permanent. You will receive an hourly rate of pay based upon an annual salary of £20,000. This is a great organisation to get your foot in the door at.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34565811

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