Monday to Friday 9-6 and every Saturday morning 4 hours
We are a large Insurance Brokers based in Kent and are looking for an experienced Administrator that has ideally worked within Insurance although this is not essential.
This company is a very busy sales enviroment in a very buzzy fun company to work for.
You must have experience working within customer complaints and able to deal with difficult situations on the telephone.
This is a fantastic role for someone that wants to build their career within Administration and wants to work for a company that is expanding rapidly.
Your role will include
- Delivering a high level of Customer Service
- Answering all general queries via telephone, email and letter
- Assisting in resolving issues/concerns or directing customers to the appropriate resource
- Provide support and assistance to other members of the team and provide cover as and when directed
- Responsible for updating the system, maintaining high standards of attention to detail and accuracy
- Filing of paperwork
- Incoming and outgoing of post in the department
- Processing payments
- Resolving queries in a timely and professional manner
- Working as part of a team
You must have:
- Ideally you will have experience working within Insurance
- Excellent Customer Service skills
- Experience of dealing with Customer Complaints
- Good administration and organisational skills
- IT literate good use of MS packages including Word and Excel
- Professional telephone manner
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