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Administrator - WFH

Administrator - WFH

Posted 27 June by Tate
Easy Apply Ended

Administrator - Work From Home

Hertfordshire County Council - Working From Home
2 Month Temporary Position
Monday to Friday, 9 to 5
£10.01 per hour

Purpose of the Job:

This is role is supporting HCC's Covid Response Team all from the comfort of your own home. It will entail logging emails as they come in for their Covid Response Team to work. Some relevant highlights are stated below. Knowledge of using Salesforce systems is not essential yet will be a significant advantage.

Main Areas of Responsibility

  • Monitor the COVID-19 email inboxes and identify queries that require an urgent response
  • Log emails effectively and efficiently, escalating as required
  • Able to cope with pressure and constant demands
  • Excellent computer skills in Microsoft Excel, word etc
  • Use own judgement to assess whether those queries can be managed using Standard Operating Procedures and pass to the relevant outbreak cell
  • Undertake initial assessment and management of routine and non-complex queries
  • Manage and carry out continuing responsibility for an enquiry ensuring accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures
  • Ensure information about outbreaks is communicated securely and accurately.
  • Effective management of sensitive information adhering to information Governance and GDPR
  • Excellent computer skills in Microsoft Excel, word etc

Experience required

  • Excellent skills and experience in Microsoft Office applications
  • Dynamic CRM system (salesforce) desired
  • Administration skills
  • Work under pressure
  • Customer Service experience

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Reference: 43176018

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