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Administrator/Reception cover

Posted 25 January by DOHR Limited Ended

This is a fantastic opportunity to join a well-established company who are masters in their field, a private clinic based in Harrow.

This role is 60% administrative support/customer service to the business through a wide range of office duties and 40% sharing the reception duties as and when the clinics are being held. There are two clinics a month based up in Harley Street and you must be happy to work until 7pm on those days.

Duties and responsibilities

  • Carry out reception duties including greeting patients, updating the computer system and directing queries appropriately.

  • Inputting patient data onto clinical databases

  • Answering the office telephones and dealing with patients and colleagues.

  • Taking payment details, creating, printing and distributing clinic lists - sending these out in a timely fashion in advance of clinic dates to relevant parties (clinicians, nurses, dieticians, reception departments of partner locations, etc).

  • Addressing patient concerns by telephone, email or face to face (this will general involve directing them to the correct professional if their concerns are of a clinical nature).

  • Creating and updating individual patient records, including the scanning and uploading of correspondence.

  • Ensuring patient documents are available on patient record systems or in paper form for all clinicians

  • Printing and posting of approved letters and correspondence, using the franking machine

  • Providing reception duties at the Harley Street location twice a month or as required.

  • Undertaking paper and/or computerised information audits.

Skills and Experience

  • Ability to work within and as part of a team with a "can do" attitude

  • Experience in working in a customer service/administration/Reception environment within an office

  • Experience with IT, using Word, Excel to a high standard

  • Ability to work in a fast growing and ever changing environment where service, detail and confidentiality are vital

  • Ability to work with and manipulate data and numbers with a high level of accuracy

Personal Attributes

  • Well presented, confident and mature approach to work and new situations

  • Ability to multi-task

  • Ability to communicate effectively in both oral and written formats

  • Believes in quality of service and follows through on all actions in a timely manner

  • Motivated with a can do, flexible approach to work

  • Excellent Organisational skills

  • Ability to work under pressure and be adaptable to change

    This is a full time role working Monday to Friday 9am to 5pm.

    Salary £22,000

Required skills

  • Administrative Support
  • Customer Services
  • Patient Administration
  • Payments
  • Receptionist Duties

Reference: 33815520

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