Administrator/Reception cover

Posted 25 January by DOHR Limited

This is a fantastic opportunity to join a well-established company who are masters in their field, a private clinic based in Harrow.

This role is 60% administrative support/customer service to the business through a wide range of office duties and 40% sharing the reception duties as and when the clinics are being held. There are two clinics a month based up in Harley Street and you must be happy to work until 7pm on those days.

Duties and responsibilities

  • Carry out reception duties including greeting patients, updating the computer system and directing queries appropriately.

  • Inputting patient data onto clinical databases

  • Answering the office telephones and dealing with patients and colleagues.

  • Taking payment details, creating, printing and distributing clinic lists - sending these out in a timely fashion in advance of clinic dates to relevant parties (clinicians, nurses, dieticians, reception departments of partner locations, etc).

  • Addressing patient concerns by telephone, email or face to face (this will general involve directing them to the correct professional if their concerns are of a clinical nature).

  • Creating and updating individual patient records, including the scanning and uploading of correspondence.

  • Ensuring patient documents are available on patient record systems or in paper form for all clinicians

  • Printing and posting of approved letters and correspondence, using the franking machine

  • Providing reception duties at the Harley Street location twice a month or as required.

  • Undertaking paper and/or computerised information audits.

Skills and Experience

  • Ability to work within and as part of a team with a "can do" attitude

  • Experience in working in a customer service/administration/Reception environment within an office

  • Experience with IT, using Word, Excel to a high standard

  • Ability to work in a fast growing and ever changing environment where service, detail and confidentiality are vital

  • Ability to work with and manipulate data and numbers with a high level of accuracy

Personal Attributes

  • Well presented, confident and mature approach to work and new situations

  • Ability to multi-task

  • Ability to communicate effectively in both oral and written formats

  • Believes in quality of service and follows through on all actions in a timely manner

  • Motivated with a can do, flexible approach to work

  • Excellent Organisational skills

  • Ability to work under pressure and be adaptable to change

    This is a full time role working Monday to Friday 9am to 5pm.

    Salary £22,000

Required skills

  • Administrative Support
  • Customer Services
  • Patient Administration
  • Payments
  • Receptionist Duties

Application questions

Do you have the right to work in the UK?
Are you happy to work two late nights per month up in Harley Street, London?
Do you have a minimum 5 years admin/customer services experience within an office?
Do you live in or close to Harrow?

Reference: 33815520

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