Hours: 8am - 4pm Monday - Friday
Duration: 12 months with possible extension
Day to day operational tasks in order handling to ensure first class customer service.
Partners with Customer Service dept and various functions to resolve upcoming issues.
Handling of incoming orders from customers and Sales Managers.
-Ensuring availability for high number of calls entering the Service Operations organisation.
-Creating orders and managing a wide variety of order queries.
-Help drive improvements in order accuracy through improved order entry
Handling of customer complaints and resolution in a timely manner.
-Providing a supporting environment for customers when dealing with issues
-Coordinate with all departments to come to optimum solution for company and Customer
Coordinate with other areas of Customer Services Operations to resolve queries
Prepare and manage month end reporting
Provide ideas to improve systems and processes
Experienced in word, excel, email and SAP type systems.
Good communicator and able to analyse data and resolve issues.
Works with limited instructions, intervention and supervision
There is a very high volume of customer calls involved, these can be up to 90% of the working day. Suitable applicants will be happy to work in a call centre type environment and have a friendly and unflappable telephone manner.
If you have a similar background apply now!
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Call Centre
- Customer Service
- Data Analysis
Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.Report this job