Administrator/Customer Service

Posted 6 March by Interaction Recruitment Easy Apply

Administrator/Customer Service
Full Time
Nr Cambridge (North)

Opening times: Monday to Friday from 9am to 5.30pm and Saturdays 9am-5pm (one Saturday off in four, when working a Saturday you get a day off during the week)

I am working with a luxury travel and holidays company based in a town just on the outskirts of Cambridge who are seeking a motivated administrator/customer service advisor to join their support team in their modern head office. This is to be the point of contact for holiday goers with any queries they may have before, during or after their booked tripped with the company.

Duties include:

  • Dealing with suppliers and clients over email and the phone

  • Various daily reporting

  • Quality control checking of documentation

  • Schedule changes, building work updates

  • Making arrangements for bookings with special needs

  • Assisting with any problems in resort and also keeping up to date with foreign office advice

All training is done in-house and covers the destinations featured in their brochures, their in-house booking system and flight booking systems. This role offers the opportunity to go on free educational trips to our featured destinations (generally once a year) to gain first-hand knowledge of what they do and the countries they feature!


We are looking for someone who enjoys working as part of a busy team, is organized, conscientious, enjoys helping others and is able to deliver excellent customer service

Experience required:

  • Previous customer service based role, ideally in an office environment
  • Professional, helpful and calm telephone manner
  • Excellent attention to detail
  • Being able to work under your own initiative and as part of a team
  • Proactive nature
  • Must be competent in using outlook, word and excel
  • Preferably have a knowledge of the travel industry (not essential)


  • Excellent staff travel rates
  • Free on-site parking
  • Modern offices
  • Friendly working environment
  • Numerous social events
  • Pension scheme
  • Overseas travel
  • Beautician treatments available in the office every month (at a charge)
  • Twice weekly free fruit-drops
  • Free on-site staff bikes

If this sounds like an opportunity suitable for you, please apply now or contact Lauren Smith on

Reference: 34618503

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