Administrator - Customer Contract Management Executive CCME
This full time and permanent role, working in a customer service administration environment where you will be handling queries, resolving issues as part of a team, working with colleagues in your department and across Canon. Excellent career opportunity. Apply now! Please ensure that you apply onto the Canon Career site if applying through a job board.
This is an excellent opportunity to demonstrate your skills in proactively manage and maintain all aspects of the Service/Lease contract life cycle.
You will Ensure the accurate and timely invoicing of revenue for Business Imaging Group (BIG), in line with Service Support budget and that the customer has a consistent and positive experience of Canon for the duration of their contracts.
What We Give:
Using your administration skills you will ensure that Canon is achieving Key Performance Indicators (KPI's) and Service level Agreements (SLA's) and this will include checking and authoring orders within agreed SLA's.
You will input into Oracle of which training will be given, to create Service and Lease contracts and will work through the process to do this.
Ensuring that data is accurate, you will arrange for the accuracy of final billing when terminating machines, generating reports for management use. Using your data management skills you will update customer records as required, for movement requests and consolidation and de- consolidation work and lease data.
Proactively resolve customer queries, looking for causes not just the symptoms and work with Accounts Receivables to resolve disputes and minimise aged debt issues. Attend customer visits and service meetings as appropriate.
Once trained you will approve lease contracts within required SLA's and comply with Company policies and procedures (example SOX).
Pro-actively communicate and collaboratively work with Customers, Contract Data Management Team, Order Management, Quote Team, Sales & Service employees, Contact Centre, Resource Management, Finance and Lease & Service Marketing.
Your career at Canon is important and we encourage you to own your development with the support and guidance of your manager
What We Ask:
You will need proven experience, strong analytical skills, customer service experience as well as a good understand of managing customer accounts, handling queries and producing accurate data.
Highly customer focused and delivery oriented. Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations. Proactive & problem solving skills. High-level product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction.
Excellent organisation and planning skills. Attention to detail; quality conscious. Able to interpret, manipulate & use different forms of complex data.
You Will Need:
You feel confident in handling high levels of data, can drive results and will plan you work effectively Take Ownership & Accountability Create Solutions to Problems
Salary - £21651 - £22854 + 5% annual on target bonus
Location - Reigate, Surrey
Closing Date - 18th April 2018 - please apply as soon as possible
Basic 25 days holiday plus bank holidays (increasing to up to 27 with long service)
Company Pension Scheme
Life Cover for those in the pension scheme
Free private healthcare for all employees (tax on benefit payable by employee)
Long service awards
Focus on learning and development and career progression
No agencies please
- customer service
- sales administration
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