Administrator & Call Handler 12.00-20.00 (Temporary Christmas contract)

Job Title: Administrator & Call Handler (Temporary Christmas contract)

Location: Basingstoke

Salary from £9.50 per hour, Overtime is available

Hours: Anyone applying needs to be available Monday- Friday 12.00-20.00

Our client is the UK’s leading parcel delivery company and they are looking to recruit a an Administrator/Call Handler for a Christmas Contract ( until at least Christmas but the best Candidates will continue to work throughout 2019, possibly resulting in a permanent position.

This is a heavily customer service based role, and will involve complaint handling. Please do not apply if you are not confident on the telephone or dealing with customer issues.

Job role & responsibilities

-Being the first point of contact for all enquires coming into the depot

-Responding to questions & queries over the phone/ via email

-Front desk duties

-Telephone work/ call centre

-Dealing with customer complaints

-Booking out parcels from missed deliveries

-Following up all enquiries within a timely manner

-All associated administration tasks, including typing, filing etc

-Booking parcels onto the system using in-house IT systems

-Warehouse duties, including picking parcels for collection/ redelivery

-Being a liaison between customer and drivers

Applicants Must:

- Be available to work any hours between 12.00-20.00

- Have a minimum of 12 months administration experience

- Come from a call centre background with a strong emphasis on complaint handling and problem resolution

- Be able to provide excellent customer service at all times

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Required skills

  • Admin
  • Calls
  • Complaints
  • Outbound Calls

Application questions

Are you available immediately?
Can you work until Christmas Monday to Friday 12.00-20.00?
Do you have previous experience in a similar role?
Do you have any unspent Criminal Convictions?

Reference: 36552176

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