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Administrator/Adviser

Posted 5 January by CHS Healthcare Ended

Administrator/Adviser

Location: Stoke Mandeville Hospital, Aylesbury HP21 and providing cover to other sites attached to the trust
Salary: £20k-£25k, DOE
Hours: 40hrs per week - Monday-Friday

Interested in becoming an administrator/adviser? Do you own your own car and hold a full current driving licence?

We will need you to undergo an enhanced check with the Disclosure and Barring Service.

CHS Healthcare/Carehome Selection is an expanding company providing an independent tailor made service throughout the UK; we support patients and their families as they face important decisions about their ongoing care after leaving hospital. Since 1995 we have built a reputation as a trusted specialised and patient focused service finding suitable care home placements and care packages most appropriate for their loved one.

About the role

Our company, which was established in 1995, provides services for the NHS throughout England. In many different parts of the company, we run support services for patients who are in hospital and need to move into a care home or return home with a package of care.

We support patients and their families through the discharge process; from choosing the right home / care agency through to discharge out of hospital.

In this role, you will be working within a small team supporting the Team Coordinator and the field based advisers. The role requires strong administration, organisation and IT skills. We need to communicate effectively with all agencies involved within the discharge planning process liaising with health professionals and in appropriate cases social care. Work flow will vary and at times, your team will be under pressure, being required to provide a high-quality service while also ensuring discharge takes place within set timescales. Attention to detail and the ability to think on your feet is essential to this role.

At times you will also be supporting patients and their families, finding out about their needs and preferences and helping them to focus on the most suitable care homes or home carers. You will liaise with patients or their Next of Kin (NOK) / families as directed by your coordinator. You will present details of the CHS service, confirm the needs of the patient, identify appropriate homes / care agencies and then accompany family / NOK on visits.

You will then liaise between the family / NOK, the home of choice / care agency and your Coordinator in order to ensure a prompt and appropriate discharge.

What sort of person are we looking for?

Some of our administrator/advisers have a background in health and social care, having held roles which include nursing, social work and care home management/owners. However, a health and social care background is not essential. We have employed police officers, pure administrators, office managers, lawyers, estate agents and sales executives. Your interpersonal skills are the primary consideration, as the role involves meeting families, often at a time of great stress, and working with them in a sensitive and effective way. You must be outgoing, empathetic and with a genuine desire to build long term supportive and friendly relationships with colleagues and clients.

You will need to be highly organised and reliable. There is a large administrative component to this work and you will need to enjoy keeping on top of the details with excellent PC/IT skills.

You must be motivated to direct your own work, but equally able to communicate well with other members of the team and the different health and social care agencies involved with each individual. The role is challenging but highly rewarding and would suit an individual who is motivated to help people facing one of the most important life decisions.

Many of our employees are of graduate calibre, most with 5 GCSE`s at A-C level and above. Ideally we are looking for individuals who have pushed themselves gaining other relevant qualifications, for example B-TECH, NVQ`S or Higher Level Professional Qualifications.

Next steps

Please include your mobile number on your CV as you will be sent a text if you are shortlisted to take part in a structured competency based telephone interview

See our websites for our company profile

Closing Date for applications is 15th January 2018

Face to Face interviews will be held on Monday 22nd January 2018 and Tuesday 23rd January 2018

No agencies please!

Required skills

  • Adviser
  • Health Care
  • Social Care
  • Administration

Reference: 34145003

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