This 6 month contract, allows you to utilise your administration skills as you liaise with the customer, solving issues and working through processes, working with colleagues in your department and in others. Great career opportunity. Apply now!
You will be using your sales administration and administration skills to work as part of the team in processing orders for two areas of the - Business Imaging Group (BIG) & Consumer Imaging Group (CIG) Channels.
This environment requires someone with accurate skills to quickly and efficiently project manage the end of end completion of orders whilst complying with Company, contract and legal requirements.
What We Give:
Using the Pan European Order Management Order Check-list, of which training will be given, you will need to check and ensure all Sales Online quotations are complete, accurate and in accordance with the paperwork signed by the customer, including contract details, prior to creation and booking order.
Schedule and plan order delivery in accordance with stock availability, standard lead times (including customer contractual SLAs), PDI capacity (if relevant), notifying and confirming the scheduled delivery week with the customer.
Check Salespeople's monthly commissions payments where appropriate.
Manage availability and conversion of products. Monitoring the order to delivery lead-time in accordance with the customer contract SLAs ( Service Level agreements)
The role will be a mix of working across a number of departments e.g customer credit, transportation, management of loan stock and conducting the appropriate checks with each order. Working to tight deadlines means that you need to use your skills in managing your time efficiently.
Once you become proficient at managing orders, you will be asked to attend customer review meetings to audit queries and recommend enhancements to services provided.
You will work as part of a team to make sure department objectives are met. Training will be given on the processes you will be using but any knowledge of Oracle would be beneficial, but not essential.
Use in-house reporting tools available in order to support day to day business requirements.
Assist and offer support towards training needs of newer and/or less experienced team members where requested.
You will have a supportive Team Leader to train you and help you achieve the targets to be achieved by the team. Your development is important to Canon and we encourage you to attend training sessions as required to advance your skills in this role.
What We Ask:
Coming from a sales/customer service environment Sales and customer centric you will have accurate data entry skills and a passion for using your analytical skills.
Good working knowledge of Microsoft Package including Excel. Training can be given on Oracle.
You Will Need:
This role is very much a team role, we expect those in the team to contribute to create a winning team. Great for those seeking an opportunity to create solutions to problems and enjoy working in a fast paced environment, where their drive and passion to produce excellent customer service is exemplary. You will have the support of your Manager but we encourage you to own the responsibilities in this role so you grow and develop.
Salary - £21,651 - £22,854 + 5% annual on target bonus (Pro Rata - 6 month contract)
Contract - 6 Month Fixed Term Contract
Location - Reigate, Surrey
Closing date - 18 April 2018 - please apply as soon as possible
25 days holiday
Company Pension Scheme
Subsidised staff restaurant
Free Car Parking
No Agencies please
- customer services
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