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Administrative Assistant

Posted 31 January by Randstad Employment Bureau Easy Apply Ended

Do you take great pride in Customer Service and Administration? Are you confident over the phone? If yes continue reading and apply today!

Our client, A Tier 1 bank is looking for someone to work within the shares department as a Customer Service/ Administrative Assistant. You will work within the customer support team and will be responsible for the handling of day to day customer queries received via phone or email in a timely and effective manner with the full appreciation of customer impact.

You will provide support to the Flow Leader to manage the work-flow of the team, ensuring that all SLA's are adhered to and "one best way" processes are followed at all times.

Key accountabilities:

Carries out a range of clerical/technical support tasks within defined procedures to support the business area in providing a high quality output.

Has these key accountabilities:

  • Carry out a range of assigned clerical/technical support tasks, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
  • Respond to queries/issues ensuring that customer requirements are clarified, referring to more senior colleagues where appropriate
  • Raise routine correspondence where appropriate
  • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
  • Contribute to the completion of the team's workload
  • Identify and suggest improvements to new and existing processes, procedures and system
  • Work is typically allocated and monitored on a daily to weekly timeframe

Key capabilities/skills:

  • A positive approach to Customer Service is essential.
  • Strong communication skills.
  • Has an excellent telephone manner.
  • Maintains a positive outlook with a desire to succeed.
  • Flexible and adaptable to changing demands.

Monday- Friday 8-6 role

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.

Reference: 34365560

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