Administrative Assistant/Receptionist

Posted 7 March by Carers' Resource

Greets and welcomes all visitors and callers to the service.

Ensures that everyone visiting / telephoning The Carers’ Resource is given a positive response and referred to appropriate personnel.

Deals with the enquiries sensitively and acts accordingly.

Inputs information onto the database and ensures all enquiries recorded on the database.

Manages petty cash and assists with budgetary monitoring for the local projects.

Assists with project work undertaken by the administration function e.g. emergency plans, bookings for breaks at Tudor House, sale and distribution of Christmas cards, Easter chicks.

Assists with the production of publicity/marketing materials and the administration of appropriate systems to manage this activity.

Provides a high standard of administration and data input support (carers assessments, letters etc).

Support the management of IT systems.

Assists with the upkeep and smooth running of the office, ensuring neatness and orderliness throughout and particularly in meeting rooms.

Uses office systems (e.g.: photocopier, telephones, fax, computers).

Assists with internal communications (e.g. circulating documents, ensuring messages are conveyed and dealt with).

Monitors supplies (e.g. stamps, stationery).

Assists with organising meetings, events and activities at the office as appropriate including making refreshments.

In conjunction with Office Manager/Office Administrator take responsibility for Health and Safety matters, advising colleagues on updates, policies, procedures.

Support volunteers within the administration function.

Supports the Office Manager/Office Administrator and Administrator.

Undertakes such other duties as may be determined from time to time commensurate with the range of activities described above and in line with any developments or changes

Working with others

Demonstrate effective team working skills, participate in team meetings and training

Interact well with all departments

Display self confidence and initiative

Make a positive contribution to the Carers’ Resource and willing to function as a member of a small team and proactively assist in the development of the organisation.

Demonstrate active listening and active observational skills

Accept and learn from feedback

Respect the personal choice and lifestyles of colleagues, carers, and people with care needs, ensuring that Equal Opportunity principles are applied at all times.

Respect and maintain peoples’ rights to privacy.

Understanding the organisation

Implements, operates and maintains safe systems of work in accordance with care policies, procedures and guidance, training and associated risk assessments.

Report Health and Safety situations or issues of concern relating to significant foreseeable risks, incidents (including near misses) and / or accidents which give cause for concern in relation to safe systems of work (affecting your own health and safety or that of others affected by your work activities) to appropriate manager.

Committed to safeguarding and promoting the welfare of vulnerable adults and children.

Work at all times within the philosophy and policies of the Carers’ Resource.

Maintain confidentiality over personal information relating to individuals.

Acts as ambassador for the Carers’ Resource, protecting and promoting its good name and reputation at all times.

Acts confidently on behalf of the Carers’ Resource

Work within all the policies and practices and complies with the Code of Conduct.

Contribute to the Carers’ Resource development.

Participate, as a representative of the Carers’ Resource, in multi-agency meetings, voluntary and other events, feeding back appropriately to your line manager and the team.

Assist with the analysis of trends and recommendations for service improvement.

Undertake any other duties that may be considered commensurate with the level of the post.


Required skills

  • Confident
  • Accuracy
  • Excellent Communication Skills
  • Good time keeper
  • Excellent keyboard skills

Application questions

Are you familiar with Microsoft systems?
Do you have excellent keyboard skills?
Is your work accurate?

Reference: 34625699

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