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Administration Team Supervisor - Prestigious company

Administration Team Supervisor - Prestigious company

Posted 26 July by Hartley Resourcing
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Overview

Working for an International company, this role is responsible for a team of 12 Administrators who perform all admin tasks for colleagues, internal and external customers. The focus is on continuous development of processes and embedding of customer service excellence. You must have a progressive CV, demonstrating strong people management and process improvement experience.

The role

This is a very involved role, focusing on the day to day as well as strategic development of the function. Duties will include:

  • Day to day leadership of a team of Customer Service Administrators, who complete tasks such as creating customer estimates, placing stock orders and invoicing

  • Embed customer excellence into everything the team does

  • Set and keep track of Admin SLA’s

  • Managing any escalations of queries

  • Develop and maintain strong working relationships internally and externally

  • Develop and train both new and existing staff

  • Use continuous improvement techniques to make processes slicker

The ideal candidate

You would ideally have proven experience within a supervisory role, preferably within Administration or Customer Service. You will need to be a strong communicator with an ability to build lasting relationships easily. As a supervisor, it is important to motivate the team and lead by example to help the team to deliver the highest standards of Customer Service. The successful candidate will also be able to demonstrate that they have used continuous improvement techniques to make processes better in their previous employment.

Additional information

This is a full time role working Monday - Friday. Free parking is also offered on site.

Please note, due to the volume of applications we are unable to contact each applicant individually. If you have not heard from us within 3 working days of application please assume that you have been unsuccessful on this occasion.

Required skills

  • Continuous Improvement
  • Supervisory Experience
  • Team Leader

Reference: 35720464

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