Administration Team Lead

Mortgage Administration Team Leader required to co-ordinate the activity of the Mortgage Admin Team to ensure the Mortgage Department provide an efficient and professional Mortgage Processing Service to clients, customers and intermediaries.

Excellent package includes:

• To £36K Salary
• Hybrid Working – c3 days per week in the office.
• 35 Hour Week
• pension
• Free Onsite Parking
• 25 days holidays + 8 bank holidays plus other benefits.

Mortgage Admin Team Leader– Key Skills and experience

• Experience of working within a Mortgage Operation.
• Experience of co-ordinating team workflow.
• People Management experience.
• 5 GCSE at Grade C or above including Maths and English or equivalent.
• Excellent communication skills both written and verbal.
• Experience of Microsoft packages including word & excel.
• Ability to meet deadlines and manage multiple tasks.
• Ability to independently manage multiple tasks
• Strong attention to detail

Mortgage Admin Team Leader- Responsibilities

• Line management of the Mortgage Administrators, including monthly 121’s and appraisals.
• Co-ordinate the daily activity of the administrators to ensure departmental SLA’s are achieved.
• Co-ordinate month end and year end processes, ensuring an efficient and effective outcome.
• To act as a point of escalation for the Mortgage Administration team for the resolution of customer queries and complaints
• Work as part of the Lending Management Team to support the overall objectives of the Lending team.
• Identify improvements to enhance Mortgage Administration processes.
• With support from the Lending Procedure and Governance Manager, maintain the Mortgage Processing and Servicing Process Manuals.
• Implement all mortgage related policies and procedures.
• Monitor errors or complaints that arise and implement changes to reduce or eliminate such issues.
• Comply with all legal responsibilities and codes of conduct to which the company must comply with i.e. AML, MCOB, Mortgage Code, BSA and FCA etc.
• To be aware of and escalate any suspected Mortgage Fraud and Money Laundering incidents.
• Provide training to staff to ensure a thorough understanding of the company’s practices and procedures as they relate to mortgage administration.
• Quality assure any complaints that are dealt with by the Mortgage Administrators.
• Manage a large pipeline of cases through to completion.

This is an excellent opportunity to join a professional working environment, the role is offered as a permanent role and will provide the incumbent the chance to develop their skills and experience. In return you will enjoy an attractive salary of c £36K, a hybrid working environment and a range of benefits including a 35-hour week, pension, and free onsite parking.

Our client welcomes applications from a diverse background and encourages equality and inclusion in their workforce. Forward your CV to Elaine Hallworth and we will be back in touch to discuss the role and client furth