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Administration Secretary

Administration Secretary

Posted 14 December 2018 by REED
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To undertake a comprehensive range of secretarial and administrative duties in support of the staff team, ensuring effective systems are developed and maintained; to contribute to a customer-centred service and the promotion of a quality culture.

Principal Accountabilities

• answering the telephone promptly and relaying messages accurately;

• typing accurately and quickly and updating database as typing is undertaken;

• maintain service standard diary;

• maintaining files, data integrity forms and database;

• general office duties and assistance to colleagues.

Corporate Responsibilities

• work as part of a team to enable the achievement of the Company’s strategic plan;

• support the progress of a quality culture by participating in the development,

implementation, monitoring and evaluation of Company policies;

• work to agreed deadlines to aid efficient support to the Company;

• undertake any other duties as required, commensurate with the post.


• should be educated to GCSE standard;

• should be well organised and methodical in their approach to their work;

• fast and accurate audio typing;

• confident computer literacy skills including MS Word and Outlook, and familiarity

with office applications;

• good verbal and written communication skills;

• be able to organise own time and prioritise work;

• work under pressure to meet deadlines;

• be reliable and maintain confidentiality;

• provide prompt, efficient and effective customer services;

• work well as part of a team.


• Knowledge and experience of the insurance and loss adjusting industry

Reference: 36846159

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