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Administration Coordinator

Posted 5 January by Optima Recruitment Ended

Administration Coordinator

Responsible for the coordination of the Administration Team with responsibility for overseeing and completing internal and external helpdesk support and ensuring client monthly deadlines are reached

Job Description:

  • Main point of contact for day to day queries for the Admin Team
  • Coach, train and develop members of the Admin Team including new staff on Admin processes and client schemes
  • Perform 1-1’s for team members and feedback to line manager on performance and development
  • Ensure monthly client check lists are fully completed and signed off every month
  • Leading client monthly calls and distribute agenda / minutes
  • Attend client meetings where applicable by phone or face to face
  • Answering the phone and routing calls to appropriate resource and assisting with queries
  • Export, import weekly, monthly HR files and run monthly data processes
  • Export, check, send monthly provider and payroll files within strict deadlines
  • Complete reports for weekly stats of calls and queries for each client
  • Identify and escalate priority issues to technical support and line manager
  • Handle and resolve customer complaints efficiently and feedback to line manager
  • Testing client sites following change requests and annual renewals/upgrades
  • Respond to customer enquiries by phone or email within SLA’s
  • Provide clients and the team with product/policy and service information in a clear format
  • Maintain client user manuals and documents

Person Specification:

  • Previous administration experience is essential for this role
  • An enthusiastic individual with a professional attitude
  • Confidence providing customer service via phone and email
  • Excellent verbal and written communication skills
  • Strong Organisational skills and attention to detail
  • Good knowledge of excel/word and power point
  • Experience in problem solving and ability to work using your own initiative
  • Excellent time management and an ability to prioritise and multi-task
  • Ability to use judgment and keep confidentiality

Additional Information:

  • Based in Leatherhead
  • Competitive salary
  • Monday - Friday, 9:00am - 5:30pm
  • Pension scheme
  • Life Insurance Income protection
  • 20 days holiday (Buy/Sell option)
  • 1 day annual leave for Birthday
  • Free parking

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Required skills

  • Administrative
  • Client Meetings
  • Customer Complaints
  • General Administration

Reference: 33591473

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