*Support Trade Partners and the Sales and Operations teams to make and generate enquiries and bookings as well as answer and operational queries
*Liaising with the Contracting, reservations and customer service team based in our Orlando office for bookings, queries and in resort issues to update Account Manager and Trade Partners
*Understand the Product Range in order to process enquiries and bookings for both Villas and hotels in the in house reservations system.
*Collating and sending any relevant documentation to Operations and Trade partners including, not limited to Vouchers, Driving directions and invoices.
*Understanding and working closely with the product team to support extranet partner bookings and queries
*Ability to undergo tasks to quality check and maintain a very high level of accuracy within the team
*Support Trade partners, Account Manager with in resort issues to maintain low level of complaint ratio in line with company strategy
*Delivering Accommodation changes to trade partners
*Working with other team members to help answer queries around bookings, in resort issues and general queries.
*Assist with any other areas of sales and operations where required, and when needed and may require attendance outside of normal working hours to attend trade conferences and overseas travel
*A good long-haul geographical knowledge
*Experience in dealing with both customers and suppliers Excellent communication skills
*Excellent telephone manner
*Attention to detail
*Able to work on own initiative and take ownership for completing tasks
*Knowledge of travel industry systems such as Top Dog and Galileo would be very advantageous
*This is an excellent opportunity, to join a reputable established Tour Operator. In return for your hard work, my client are offering a competitive salary of £18k - £22k (depending one experience) along with various benefits and familiarisation trip opportunities.
*Monday to Friday; 9-6pm
If you are keen to be considered, please follow the instructions to apply, attaching your CV.
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