Posted Today by Reed Business Support
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Administrator – Aylesbury - £20,000 Per annum

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking

Job Duties:

  • Main point of contact for existing customer base for sales, service and non-technical issues.
  • Identify opportunities and sell additional services to existing customers.
  • Keep abreast of product developments & changes that affect customers, ensuring a clear communication process and follow through.
  • Complete service call to all new customers two months after installation.
  • Customer care call to all customers prior to their renewals.
  • Manage the administration for product upgrades and similar, liaising with the Technical Team.
  • Maintain and manage CRM database.
  • Maintain and manage Mailchimp.
  • Keep colleagues informed of any customer changes.
  • Organise customer days and seminars.
  • Working with the Sales & Marketing team to ensure all sales opportunities are explored.
  • Follow company policies, uphold professional standards and perform all work in a manner respectful of others.
  • Adhere to Health and Safety legislation as directed.

If you're interested then please apply now

Reference: 42863892

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