Administrator – Aylesbury - £20,000 Per annum
An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.
This is a full time permanent position.
Monday to Friday 9:00am - 5:00pm
Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking
- Main point of contact for existing customer base for sales, service and non-technical issues.
- Identify opportunities and sell additional services to existing customers.
- Keep abreast of product developments & changes that affect customers, ensuring a clear communication process and follow through.
- Complete service call to all new customers two months after installation.
- Customer care call to all customers prior to their renewals.
- Manage the administration for product upgrades and similar, liaising with the Technical Team.
- Maintain and manage CRM database.
- Maintain and manage Mailchimp.
- Keep colleagues informed of any customer changes.
- Organise customer days and seminars.
- Working with the Sales & Marketing team to ensure all sales opportunities are explored.
- Follow company policies, uphold professional standards and perform all work in a manner respectful of others.
- Adhere to Health and Safety legislation as directed.
If you're interested then please apply now
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