Accounts Team Leader

Posted 27 February by Ambitions Personnel

An exciting opportunity has arisen for an Accounts Team Leader to join our clients based in Lincoln. The successful candidate will have a passion for customer service and CRM and will want to support driving the department forward with excellent service levels internally and externally.

You will be responsible for:

  • Continue to build external and internal customer relationships

  • Ensure all processes are maintained and adhered to within the Accounts Payable and Address Book sections

  • Monitor invoice and payment processing and ensure any issues are escalated as necessary

  • Monitor Address Book forms and emails and ensure any issues are escalated as necessary

  • Efficient resolution of external/internal queries

  • Daily supervision of workload within both teams including; absence and long term holiday cover

  • Design and develop processes to incorporate feedback from customers and ensure we are providing the best possible service

The ideal candidate will have the following:

  • Ability to cope with pressure specifically around deadlines

  • Skilled at critically evaluating situations and making decisions

  • Able to communicate well at all levels, including senior stakeholders in the business

  • Ability to direct and co-ordinate activity within a team

  • Be able to independently represent the department at Customer/Site/Department meetings

  • Highly skilled in organisation and prioritisation skills

  • Experience of customer relationship management and conflict resolution

  • Be able to evaluate own performance and suggest areas for development/improvement

  • Proven ability to challenge processes and generate new ideas

  • Previous supervisory experience in co-ordinating workload

  • Previous people management skills

  • Experience of working within a financial and customer service environment

  • Knowledge of GDPR Regulations


If you feel you meet the criteria then we would like to hear from you. Please note you may be subject to various assessments as part of the recruitment process.

Due to the volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 7 days, please assume that your application has not been successful.

This vacancy is being advertised on behalf of Ambitions Personnel who are acting as an employment agency.

Reference: 34567670

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