Accountancy Support Team Leader

Posted 6 April by Brookson Limited Easy Apply Featured

Job Purpose

The Accountancy Support Team leader will manage a team of 6 to ensure client’s accounts are kept up to date & accurate. They will lead and coach staff to provide a professional and effective customer led experience.

Person Specification

  • Working as part of a wider management team, to ensure statutory filing deadlines are met and customers are supported throughout.
  • Developing systems within the department.
  • Implementing new processes and driving change, working to challenging deadlines, on the back of planned improvements & changes in legislation.
  • Co-ordinate the team in all aspects of the role to ensure our service adheres to the highest performance standards for quality purposes.
  • Manage and supervise team workloads, utilising team members to optimise performance.
  • Maintain KPI’s to ensure a strong team performance.
  • Produce key reports for senior managers/directors detailing a number of key measures.
  • Utilise customer feedback in order to continually improve the service we offer.
  • Understand the current and future capabilities of the team.
  • Carry out 1-2-1’s and annual Performance Reviews for all team members in order to set relevant objectives and to provide constructive feedback on past performance.
  • Manage escalated customer issues, exceptions and technical questions.
  • General managerial duties, tracking punctuality & sickness.
  • Carry out interviews in line with specified procedures to ensure that the department recruits the right person for the role.

Skills, Experience and Qualification Requirements

  • 2 years minimum in a Team Leader Role
  • Proven People Management skills Previous experience of system and process improvements and implementations
  • Proven Leadership/Motivational skills
  • AAT level 3/4 or Part qualified ACCA/CIMA

Benefits:

  • Contributory pension scheme
  • 25 days annual leave
  • 1 day birthday leave
  • Health insurance
  • Travel insurance

Required skills

  • Accountancy
  • Part Qualified
  • Team Leader

Reference: 34849388

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