Account Managers / Customer Care Managers - New Build / Retirement Sector / Domestic Help
Our client, a National Relocations Organisation is looking to recruit caring and empathetic professionals to assist customers moving into retirement developments.
Travelling to multiple sites around the UK on a regional and or National basis you will be responsible for ensuring customers get the specialist help they require when moving home, offering a range of services to tailor make a support package specific to your customers needs. Maintaining impartial, sensitive guidance and practical support you will work alongside your portfolio of clients ensuring a "stress" free move from start to finish
You will be involved in every aspect of the customers move into their new home, making the process as smooth as possible. You will support customers through the downsizing process which may include sorting through charity or disposable items in order to help declutter and maximise space in their new property. You will provide a unique unpacking service ensuring your customers are comfortable and box free as quickly and as safely as possible. You will ensure customers are equipped with the essentials in the kitchen, living area and bedroom. Other duties will include, surveying, customising floor plans, metre readings, transferring utility bills and suppling change of address cards.
Previous experience within the retirement sector is highly advantageous. You must have compassion for and the desire to work with the elderly. You need to be able to communicate effectively with residents, families, staff of all levels. Exceptional organisational skills are essential as you will need to re-prioritize daily tasks in order to accommodate the fluctuating needs of the residents. You must be adaptable and willing to travel as no day is the same in this "ever changing" industry. You should have a full clean driving license.
Hours of work: 37.5 Hours a Week to include two to three Saturday per month.
An immediate start is available for the right candidates!
- Communication Skills
- Customer Care
- Organisational Skills
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