Account Manager

An established UK B2B supplier of workplace products is seeking a motivated and commercially minded Account Manager to join a newly created Account Management Team in Poole. The role will primarily focus on one of the company's key brands, a trusted supplier of disposable and reusable gloves, which has supported over 100,000 customers since its launch.

This role is fully office-based and is designed for a proactive professional who can strengthen existing relationships, re-engage former clients, and drive long-term sales growth. The successful candidate will be part of a two-person team responsible for shaping the company's account management strategy and delivering measurable results.

Responsibilities

• Build and maintain strong relationships with B2B customers to encourage repeat business
• Increase customer retention and reorder frequency
• Reconnect with previously inactive clients to restore ongoing engagement
• Explore opportunities within existing customer segments to drive additional revenue
• Support the development of new accounts, fostering loyalty and long-term partnerships
• Research potential customers that match high-value profiles
• Manage a portfolio of accounts through regular phone and email communications
• Identify at-risk or dormant accounts and implement strategies to re-engage them
• Guide new customers through onboarding to ensure a positive experience and repeat orders
• Maintain rapport with key decision-makers and procurement contacts
• Use CRM systems and reporting tools to track customer activity and plan follow-ups
• Collaborate with colleagues to share insights, identify opportunities, and optimise conversion rates
• Contribute to a culture of accountability, responsiveness, and commercial awareness

Candidate Profile

• 3-5 years' experience in account management, preferably within a B2B environment
• Demonstrated ability to retain and grow customer accounts
• Commercially astute, able to identify key customer value drivers
• Comfortable using CRM tools and managing structured customer data
• Confident communicator with strong phone and interpersonal skills
• Skilled at building rapport and maintaining credibility with senior stakeholders
• Proven track record of meeting or exceeding individual and team KPIs
• Enjoys a proactive sales environment and can balance persistence with tact
• Strong negotiation, multitasking, and organisational skills
• Resilient, positive, and focused on delivering long-term growth across a diverse customer base

Additional Information

• Hours: Monday-Friday, 9am-5pm
• Salary: £30-35k, dependent on experience, with OTE up to £50k
• Fully office-based
• Join a respected UK B2B supplier of workplace products