Our client is seeking an experienced Account Manager to work as part of their customer support team.
Your duties will include:
Undertaking proactive calls to your existing customers, logging and following up at agreed levels.
Calling prospective customers and upselling to existing and lapsed customers.
Maintain and develop relationships with existing and new customers.
Communicating via phone, email and letter with customers.
Liaise with your field representative, updating them of any potential problems that may require them to visit customers.
Resolving any issues such as delivery problems, product queries or complaints.
Keep accurate records of discussions or correspondence with customers and produce written information for customers.
You will need:
Previous experience in a similar role.
Excellent customer development and retention skills.
The ability to upsell to existing and lapsed customers.
Attention to detail and ability to multitask.
Ability to negotiate.
Good keyboard and computer skills.
Ability to work to targets and deadlines.
Based in Ringwood, working Monday to Friday 8.30 a.m. to 5.30 p.m. with an hour for lunch with salary £DoE, 20 days holiday increasing to 22 after two years + bank holidays, pension, bonus scheme, excellent working environment plus free parking.
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