Account Manager

Posted 31 August by CCR Recruitment & Selection
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Account Manager

Up to £40,000 (Negotiable) Plus EXCELLENT benefits and bonus package AND car allowance

Job Purpose

Contribute to sustaining and growing my client’s business to achieve continuing success. Responsible for creating long-term, rewarding relationships with our clients and ensuring the strategic growth of their accounts. Overseeing a portfolio of assigned clients, developing new business from existing clients and actively seeking new sales opportunities. Working effectively with internal teams to add real value to our clients and ensure they experience ROI.

Key Responsibilities

Relationship Led

  • Build and maintain strong, long-lasting client relationships with accounts, stakeholders and executive sponsors
  • Serve as the first point of client contact for all account management matters and communicate effectively with the client to ensure complete satisfaction with our services at all times
  • Ensure all activity is aligned with the contractual requirements of delivering highly effective stakeholder management to our clients, positioning our as a strategic partner as opposed to being a transaction provider
  • Responsible for managing delivery of improvement initiatives aimed at showing the return on investment for the client e.g. increasing revenue, improving customer satisfaction, customer experience, retention etc.

Results Driver

  • Develop new business with existing clients and/or identify areas of improvement to meet sales targets
  • Develop trust relationships with a portfolio of clients to mitigate shrinkage of accounts
  • Expand relationships with existing clients and propose solutions that meet their business objectives
  • Facilitate contract negotiations and close agreements to maximise growth and profitability
  • Forecast and track account metrics (e.g. monthly/quarterly sales results and annual forecasts)

Measures of Success

  • Achieves business goals e.g. account growth, retention, client satisfaction, profitability
  • Creates innovative collateral that can be utilised across the business
  • Effective at selling major opportunities inside accounts
  • Displays discipline in adhering to the process for growing strategic accounts
  • Negotiates effective agreements

Skills & Experience

  • Minimum 3 years’ experience as an account manager or similar role selling into the service /sales sector
  • Experience of managing a B2B client portfolio at corporate/senior level within a blue-chip/professional services environment
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive level
  • Proven ability to manage multiple account projects at a time, while maintaining sharp attention to detail
  • Experience with CRM software (e.g. Salesforce) and MS Office (particularly Excel)
  • Aptitude for understanding how data can be utilised to drive business decisions
  • Demonstrate financial and business acumen
  • Demonstrate commitment, self-accountability and effective prioritization
  • Excellent listening, negotiation and presentation skills
  • Strong verbal and written communication skills
  • Flexible approach to change, with a positive attitude to fluctuating workload
  • Advanced level of spoken and written English
  • Degree level education in relevant field (desirable)
  • Experience within the contact centre/customer service industry (desirable)

Required skills

  • Account Manager
  • Client Contact
  • Contact Centre
  • Return on Investment
  • Manage Client Relationships

Reference: 35075968

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