Account Manager

Posted 6 April by BSS RECRUITMENT Easy Apply
  • To compliantly sell insurance products to customers
  • To ask all necessary questions minimising risks to the customer and business
  • To provide customers with competitive quotations according to their needs
  • To disclose clear information about our products
  • To treat customers fairly in accordance with our policies and procedures
  • To provide professional customer care over the phone and/or in person
  • To issue all necessary paperwork to customers and perform other administrative tasks getting them right first time
  • To be confident handling all call types (e.g. new business, renewals, MTAs, inbound and outbound)
  • To confidently work towards targets (e.g. new business, renewals, cross-sell, upsell)

Personal excellence

  • Identify your strengths and weaknesses and take responsibility for your personal development plan and training, reviewing this in your monthly 121 with your line manager (Team Leader)
  • Always be learning and strive to achieve mastery of your role
  • Adhere to the relevant policies in the Employee Handbook
  • Demonstrate the values and work towards the Companies vision and mission in all that you do
  • Actively contribute to the development of a strong pod and one culture, working together with your colleagues to deliver pod and departmental objectives.

Behaviours

  • Be a role model: be positive, supportive, discreet, responsible and fair
  • Be a professional salesperson demonstrating the Companies values
  • Look to achieve personal, departmental and company goals
  • Be an ambassador for change and foster a culture of continuous and never-ending improvement (CANI)
  • Communicate clearly, be decisive and give appropriate, timely feedback

Working Hours

Full time position, working a shift rota

Shift 1 - Monday to Friday 8am-4pm

Shift 2 - Monday to Friday 12pm-8pm (2 weeks in 5)

Shift 3 - Saturday 8am-12pm (average 1 in 3 weeks)

Salary £18- £24K with 17.5% Bonus

Reference: 34842912

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