The Account Management team is first point of contact for the independent motor dealer customers of Motors.co.uk. The team works closely alongside the Account Consultants (ACs) in the field to ensure we offer exceptional service and support to our customers. The team also supports the wider Motors.co.uk and Cox business’.
You will work to a structured day and be frequently tasked with projects, both for the Motors.co.uk and wider Cox businesses. Training will be provided to ensure the successful candidate is armed with sufficient knowledge regarding other Cox businesses. Both the 'business as usual’ tasks and projects have monitored KPIs allocated to them and you are expected to at least achieve these KPIs on a daily basis.
The successful candidate will manage existing customer relationships (which is subject to change whilst undertaking projects), and enhance opportunity to gain additional business and revenue from the account - Effectively managing the relationship and activity between the customer base and business delivery and must remain flexible to the ever changing needs of both the Cox and Motors business’, as well as the department and be ready to undertake projects with minimal notice (in some circumstances) and meet deadlines as set by your line manager.
There is great scope for progression for the right candidate!
We’re looking for an engaging and confident individual who has a charismatic telephone manner and a helpful, can-do approach. You’ll need to have strong interpersonal and influencing skills, excellent team working skills and previous customer service experience. Competency in Microsoft Office is a must.
- Communication Skills
- Customer Service
- Relationship Management
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