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Account Manager

Posted 7 March by REED Easy Apply Featured Ended

Client Account Executive

£20,000 - £23,000

JOB SUMMARY:



To act as the primary point of contact for nominated clients in a business as usual environment. Ensure all client requirements are communicated to all departments and delivered as required and on schedule. Promote and highlight the needs of the customer throughout the company

KEY RESPONSIBILITIES:

• Update and own schedules for allocated clients

• Own Data Receipt for allocated clients

• Understand and document data receipt mechanism for all clients to enable proactive flagging /management of any issue

• Own SLA/Despatch for all clients

• Update and own all stock for allocated clients

• Manage queries from clients

• ICMS (internal incident logging system)

• Raising of DaWeb (Secure Web portal) and Letter Management System Licences

• Invoice Reconciliation

• Update KPIs (Key Performance Indicators)

• MI (management information) reporting for allocated Clients

• Assist with Service Review Packs for clients

• Maintain 5 minute guides

• Monitor and manage the client specific change management process, working closely with design, development, production and warehouse ensuring client requirements for changes are met for with Small/Medium Change requests Change Management

• EQMs (Extra cost quote model) raised and managed

• Support the wider Client Services Team

• Attend Production Meetings twice daily, representing allocated clients

• Good Microsoft Excel Skills is essential

Reference: 34623624

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