Our client is currently seeking an experienced Account Executive or Customer Service Executive looking for a new challenge.
- To be the first point of contact for key decision makers and all service related enquiries, ensuring exceptional customer service delivery.
- To liaise with all other business areas to ensure a consistently high level of service is delivered.
- Take ownership of all client requests, and ensure that they are seen through to conclusion.
- Actively contribute to a strong Client Services team environment and recognise where you are able to assist in the balance of workload.
- Take ownership of queries and actively manage them through to conclusion.
- Maintain the accuracy and integrity of client data held on internal systems.
- Produce accurate and concise client reports.
- Assist clients with ad hoc tasks and information requests.
- To be the second point of contact during holiday or absence and assisting colleagues during peak activity.
- Proactive day to day management of clients’ services, maximising business potential, including proposing initiatives and ideas to increase productivity, efficiency, reduce costs etc.
- Manage all aspects of the quote to delivery process to ensure a high quality of service is delivered, and all service level agreements (SLA’s) are met.
- Analyse data and existing procedures, then make recommendations for improved efficiencies or cost savings.
Areas of Competency
- Minimum of 2 years in Client Services / Sales environment
- Effective time management and excellent organisation skills
- Ability to hit targets and achieve results within tight deadlines
- PC literate with strong standard office software skills (inc. Word, Excel, Outlook & Internet)
- Excellent communication and influencing skills
- Account Management
- Client Services
- Customer Service
- Key Account
- Client Requirements
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