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Account Manager

Posted 25 January by Baltic Recruitment Limited Featured Ended

Role - Account Manager

Location - Warrington

If you're an experienced Account Manager within the Apprenticeships sector with a natural flair for building relationships and efficient processes, ready to support a growing skills provider through its next phase of evolution, this may be the perfect opportunity for you. We are looking for a levy experienced and customer service focused Academy Manager to join our team.

The role…

Reporting to the Operations Manager, the successful candidate will ensure the smooth and effective running of the training prevision for a key client. You will Lead, develop and coach your team to maximise productivity and quality, you will be responsible for ensuring the Academy is always maintained to high standards to meet the needs of all partners and learners are met.


This is a fulfilling, involved and extremely hands-on role within an expanding and progressive company. We invest strongly in our own and we expect capability, commitment and the highest quality of work - if you have what it takes to really shine and have fun in an ambitious environment, then we want to meet you!

You can expect the role to involve:

  • Working in partnership with our key clients to ensure communication is undertaken in the agreed and timely manner
  • Ensuring the Academy is always maintained to high standards ensuring the needs of all partners and learners are met
  • Ensuring the Academy promotes a great learner experience every time
  • Delivering regional targets through high performing Personal Tutors
  • Line management and leadership responsibilities for Personal Tutors and Administrator, inclusive of recruiting, training, developing and retaining peak performing colleagues and ensuring consistent delivery against our Pledge
  • Driving consistent and effective delivery to learners by ensuring that all Learner Journey processes are followed

Criteria required…

  • Supervisory or management background
  • Strong skills and training industry experience
  • Knowledge of levy
  • Sector related professional qualifications
  • Operational Management Degree or a Level 4 equivalent, or equivalent experience
  • Successful track record of leading and developing a high performing remote team in a work based learning environment
  • Functional skills at level 2 - Maths, English and ICT
  • Ability to plan, organise and prioritise workload
  • Strong people management and leadership skills
  • Well-developed interpersonal and motivational skills
  • Effective delivery of deadlines, objectives and targets
  • Effective communication skills

Required skills

  • Account Manager
  • Project Manager
  • Training Industry
  • Apprenticeship Levy

Reference: 34318333

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