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Account Manager

Posted 5 December 2017 by Hays Specialist Recruitment Limited Ended

An exciting opportunity for an Account Manager

Your new role
Our client is looking for a passionate Account manager who will partner with our customers and ensure their long-term success. The Account manager role is to manage a portfolio of assigned customers, develop new business from existing clients and actively seek new opportunities Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing service reports. Account managers will liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of our solutions, according to customer needs and improve the entire customer experience. The ideal candidate is able, to identify customer needs and exceed client expectations. This role is primarily office based but you may be required to attend customer meetings when required. Standard working hours Monday to Friday. However, you'll be expected to put in extra hours when required to ensure success.
Role includes:

  • Operate as the lead point of contact for all matters specific to your customers
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted relationship with key accounts along with internal & external stakeholders
  • Review operational works completed documentation and input/upload onto IT portal for client access
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
  • Take ownership with high severity requests or issue escalations and see through to conclusion

What you'll need to succeed
Self-starter and motivated to sell multi service products Good problem solvers and creative thinker able to develop new solutions Good negotiator and influencer Good communicator I/T literate
Other skills required:

    • Experience from with a service sector organisation
    • Commercial and contractual experience is advantageous
    • Experience in delivering client focused solutions based on needs
    • CRM software and Microsoft office

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 33967104

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