EXCITING AND REWARDNG OPPORTUNITY FOR AN EXPERIENCED ACCOUNT MANAGER, EXCELLENT SALARY AND BENEFITS PACKAGE ON OFFER.
My client is a dynamic and forward thinking organisation currently looking to appoint an experienced Account Manager.
The main purpose of the role is to be accountable for the overall retention, management and service delivery of a portfolio of new and existing contracts. To maximise levels of client satisfaction and contract revenues through proactive operational and strategic relationship management. To manage, support and monitor a team of account management staff in ensuring client service levels are consistently at the highest possible.
- To manage and control the day-to-day service delivery attributable to a portfolio of outsourced leasing contracts.
- To provide support and advise the account management team in delivering the services to the client base.
- To cultivate multiple relationships within client organisations with decision makers and influencers at senior, board level.
To manage the production and delivery of comprehensive management information reports and contract performance data and review meetings to the client base.
To proactively advise and communicate with each client on areas of best practices including cost reduction.
To identify, evaluate and implement opportunities for service delivery improvements into the client base.
To utilise the support of the wider business departments in optimising high levels of service delivery to the client base.
To maximise contract revenues and margins within the existing scope of services provided to each client.
To be responsible for compiling, managing and delivering contract retention and extension bids within the portfolio.
To forecast, monitor, evaluate and report on performance and management of each contract within the portfolio and provide regular updates to the Director of Client Management.
To identify, promote and close opportunities for maximising profitability via the provision of additional services and products into the client base.
To be accountable along with other department in forming the project management team when implementing new contract wins into the client portfolio.
To provide regular progress updates and reports during new contract implementations to the Director of Client Management.
To monitor the performance and potential of the Account Management team and provide the direction, training and motivation necessary to secure their optimum commitment, competency and maximum efficiency.
To carry out Performance Management Reviews with direct reporting staff.
The ideal candidate will possess well-developed commercial abilities enabling effective tender preparation, submission and contract negotiation along with the ability to deliver high levels of customer service and client satisfaction whilst managing client expectations. You will be a self-starter with an entrepreneurial spirit and a strong commercial business acumen. You will have extensive experience of team leadership and management with an energetic driver for performance and results.
- Account Management
- Account Manager
- Team Leader
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