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Account Manager with Excellent Customer Service - Non sales - Company Car

Posted 21 February by Mission 4 Recruitment Ltd Easy Apply Ended

We are looking for an Account Manager for this market leading company that specialises in selling 'Cost Savings’ to business clients.

This is a genuinely lovely company that we have personally dealt with for over 10 years. They take pride in the service they provide to their existing clients, and therefore, have a high business retention rate. Over the last ten years they have grown in both monetary turnover and employee numbers at their Welwyn Garden City site, and now require a further person to assist with this growth.

This would only suit someone who has worked in a B2B customer service environment and who has enjoyed face to face client contact. This role is a mixture of being office based and being out and about visiting your clients. You will be reviewing your allocated clients’ accounts and identifying and monitoring the cost savings through to managing contracts that have been implemented.

This is a non sales role and you will be managing an existing client base so excellent customer service is key.

The ideal candidate will have the following skills:

  • Proven experience in establishing and maintaining relationships with customers on the phone and face to face.
  • Excellent Customer Service skills
  • Able to run your own desk autonomously
  • Numerate and computer literate (Word and Excel)
  • Able to resolve issues quickly and effectively
  • Good Presentation skills
  • Full driving Licence

About the Company:

Based in Welwyn garden City, they have 70 staff both field and office based and they pride themselves not only in the service they provide for their customers but also the investment that they provide to their team of staff. Many of their customers have come in via word of mouth and this is something the company are very proud of.

As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses

Salary is £24k plus company car. In addition you will receive a £3k p/a bonus (£750/quarter) which will be guaranteed for the first year.

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.

Required skills

  • Account Manager
  • B2B
  • Customer Service
  • Client Facing Skills

Reference: 34527374

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