Account Manager - St Albans

Posted 26 February by Biffa

Account Manager - St Albans

Biffa plc is the leading nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.

The role is to retain existing customers to a higher level of profit, volume and develop long-term sales opportunities.

The role:

  • You will develop and grow a portfolio of accounts in terms of revenue generation, improved net earnings and profit growth in line with business targets.
  • You will be responsible for resolving potential customer terminations professionally and amicably and achieve a high level of retention through face to face dialogue in conjunction with excellent inter personal skills.
  • You will manage a portfolio of customers to a high level of customer satisfaction, ensuring key relationships are formed and developed for business benefit, through a strong contact strategy programme.
  • You will support the depot in improving SME Customers where net earnings and profitability are low and require action.
  • You will liaise regularly with Depot Managers, Regional Managers and Regional Sales Managers to solve customer complaints, issues and changes.
  • You will support the RSM and Depot in any ad hoc projects or urgent business priorities in relation to existing SME customers in the area
  • You will participate and contribute to best practice working groups within Biffa when required.

The person:

  • You will have a proven track record for effectively managing customer accounts preferably in the waste management industry.
  • You will have excellent inter-personal and presentation skills, demonstrating a strong 'can do' attitude towards account management.
  • You will be tenacious, resilient, determined to succeed and prepared to 'go that extra mile' to win our customer's commitment towards a lasting and profitable partnership.

In return we offer a competitive package including car and bonus, excellent benefits and real career progression.

Biffa Waste Service Ltd is an equal opportunities employer welcoming applications from all sectors of the community.

Required skills

  • Account Management
  • Key Accounts
  • Retention
  • Sales

Reference: 34558447

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