Posted 2 days ago by Reed Business Support
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An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking


Having realised considerable achievements already our business is on a journey of growth, so this is a great time to join us.

We are looking for a special someone who gets a genuine buzz from driving new business, building business relationships and providing excellent customer service to our existing customers.

You will have the full support of a passionate team to help you succeed as well as the freedom to work independently.

Key Accountabilities and Main Responsibilities

  • Be the point of contact for our existing Education customers for non-technical issues.
  • Maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities.
  • Manage customer communication for ad-hoc Sage and projects and new developments
  • Main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes.
  • Engage with decision makers throughout the Sales process - understanding the needs, pressure points and struggles of our Clients.
  • Maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date.
  • Provide presentations and proposals.
  • Manage initial communications and administration regarding software upgrades as applicable, liaising with upgrade team.
  • Keep abreast of product developments and changes that affect customers, ensuring a clear communication process and follow through.
  • Liaise with relevant colleagues & suppliers to resolve customer issues.
  • Complete regular customer care calls to our existing clients and identify any outstanding needs.
  • Monitor and maintain our monthly subscription renewals.
  • Organise and manage Customer mornings
  • Ensure that CRM is completely up to date with all customer information & activity
  • File, archive and manage all project related information efficiently.
  • Prepare weekly, monthly and ad hoc reports for the Management team.
  • Assist with planning, travel arrangements and organisation of meetings.

Skills required

  • You will need to have a sales background with knowledge or experience of standard Accounting practices.
  • Excellent interpersonal skills at all levels with the ability to work alone or within a team.
  • The ability to work well under pressure, be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail.
  • Drive and desire to succeed in order to reach company and personal goals
  • Excellent Customer Service and relationship building skills
  • Sage knowledge would be an advantageous but full training will be given to the right candidate.


  • Knowledge of website content maintenance.
  • Search engine optimization practices

Reference: 43486916

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