Account Manager IT / MSP

Posted 7 May by SF Recruitment
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SF Recruitment are recruiting for an Account Manager (IT) for a company based in Coventry
Salary: £28,000 - £35,000
OTE around £20k per year with uncapped commission

Must have MSP experience

Job Purpose:
To focus on managing a diverse portfolio of IT clients, building lasting and professional relationships, and a culture of trust, in order to identify risks or gaps in their technology or services, and to recommend suitable actions or upsells when appropriate. To further extend the client base by actively seeking new opportunities, and work with sales team to win new business.

Duties and Responsibilities:
To build strong and positive relationships with a portfolio of clients at various levels within the organisations, and to act as the client's initial service escalation point, in order to ensure client satisfaction, to spot further business opportunities, and to generate and perpetuate sales.
To quote and negotiate for equipment and services that are a best fit with the client business, while driving the company approach to client standardisation, and complying with internal sales processes, with a view to generating sales in line with departmental objectives.
To contribute in managing relationships with suppliers, in order to help ensure that the best prices are obtained for the company.
To undertake a variety of educational activities (e.g. webinars, training events, etc.), in liaison with the Marketing department and/or the Chief Technology Officer (CTO) where appropriate, in order to communicate clearly and generate sales and to grow the Company's Share of Wallet with each client.
To identify the dates of client subscription renewals and agreements and to undertake appropriate sales activities to encourage renewal and/or upgrades, in order to maintain and increase sales whilst minimising clients' systems security risks or disruptions.
To arrange, prepare for and hold at least one annual Account Review Meeting with all assigned contracted clients per year, to undertake regular equipment audits and consultancy around client systems, in order to ensure clients are well equipped, to maintain client satisfaction and to generate sales where appropriate.
To provide pre-sales advice and support to clients when required in order to ensure satisfaction is maintained and sales are generated.
To regularly check the client file in the CRM system to make sure it is always up to date with client contact information, in order to ensure target promotions or technology upsells are always sent to the decision makers.
To periodically check the CRM system with status of tickets to ensure you are familiar with any ongoing issues and can take appropriate steps to enhance service where appropriate.
To undertake ad hoc projects as directed in order to contribute effectively to continuous improvement of the business.
To work as part of a team in order to assist colleagues, to cover for absences, etc. in order to ensure that Company standards are maintained and objectives met.
To comply with the company's Information Security Management System (ISMS) and all relevant policies to ensure that information security is maintained at all times.

Qualifications, Knowledge and Experience:
GCSE Maths and English or equivalent
Experience of sales, Account Management or MSP based role
Project management experience
Current and valid UK driving license
Relevant industry qualifications
Procurement experience
Previous sales/Account Management experience within IT/Communication Industry
Experience of supporting the following systems/applications:
Microsoft Windows Operating Systems including Windows Server
Microsoft Exchange Server
Microsoft Office Packages
Microsoft Windows Hyper V
Backup and Recovery Solutions
IT Security and Management Products
Cloud technologies/platforms
Communication products and services
Hardware support
Previous experience of ConnectWise and Quosal

Skills, Abilities and Competencies:
Excellent customer service skills
Problem-solving skills
Ability to innovate
Ability to work effectively independently and as a team player
Ability to work to deadlines and project scopes
Excellent writing skills
Ability to multi-task
Willingness to learn
Willingness to work on occasion outside normal working hours
Ability to prioritise and to manage time effectively
Excellent communication skills
Excellent attention to detail and highly organised
Negotiation skills
Business acumen

Reference: 42653680

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