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Account Manager - Customer Success

Posted 16 April by Talent Reach Ltd Easy Apply Ended

Account Manager- Customer Success

Manchester

£33 000 - £35 000

For You:

  • An opportunity to develop your career in a rapidly growing environment
  • Be part of growing this role as the company grows
  • No constraints on when you take holidays
  • Flexible working hours
  • Company laptop - Mac or Windows
  • An opportunity to work with a talented team of industry professionals
  • Competitive salary
  • Annual performance bonus
  • Share options
  • Company pension
  • Free fruit
  • Freshly roasted coffee
  • Great central location

The must haves:

  • At least 5 years experience in a customer-facing or account management role
  • A track record of consistently meeting and exceeding key goals
  • Excellent written and communication skills
  • A great understanding of what excellence in customer looks like
  • A true passion in client engagement both face to face and over the phone
  • Ability to prioritise your work whilst demonstrating efficiency
  • Enjoy the pace of a fast forward thinking company as an account manager
  • Comfortable with defining and measuring metrics for success

The nice to haves:

  • SaaS and/or start up experience - As an account manager

About the company

  • Our client is an award winning company whose business is growing due to key investments from leading UK retailers
  • They are pioneering new technology techniques in computer vision and machine learning to disrupt the industry
  • Their mission is to "help anyone build beautiful living spaces for themselves and their family, no matter how little design experience they have"

About the role:

  • Work extremely closely with customers ensuring they onboard and adopt our software successfully and continue to derive value from it throughout their relationship with us.
  • Travel and meet with customers onsite to discover and understand their needs and issues.
  • Deliver exception engagement as an account manager
  • Maintain high levels of customer engagement and satisfaction.
  • Proactively identify customer challenges and work with the customer to find solutions.
  • Communicate common issues and collaborate with product teams to help them prioritise new features and improvements.
  • Ensure customers remain with us at the end of their renewal period.
  • Find growth opportunities with each customer.
  • Help drive customer references and case studies.

Required skills

  • Communication
  • Customer satisfaction
  • Realtionship building
  • Account growth

Reference: 34916601

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