Account Manager / Customer Services

Posted 22 February by H2O Recruitment Services Ltd
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My client's team of Account Managers handle the day to day support of the field Sales teams and Sales Director. As a Account Manager you will be dealing directly with our Sales team to enable them to operate more efficiently by aiding implementation of new initiatives throughout the business.


  • To provide effective communication and handle day to day operational issues,
  • Development of business relationships with accounts and field sales structure.
  • Onboarding process
  • Responsible for proactive follow up of any current or new initiatives.
  • Maintain contact and agree actions with Regional Sales Directors.
  • Understand and develop relationship with all head office members of staff.
  • Maintain contact with Sales Directors to confirm any feedback and action plans.
  • Full understanding of all key projects including delivery programme - providing feedback from proactive call out plans.
  • Marketing and brand awareness, assist in implementation of any marketing campaigns and provide feedback.
  • Adheres to all company policies and procedures as set by Company and National Sales Director.
  • Work closely with product providers and maintain key contacts to assist in any problem solving.
  • Acting in accordance with the requirements of the GDPR
  • To deputise for other members of staff as required by the business
  • Carry out any ad hoc duties as required by the role


  • Engaging personality with the ability to build rapport quickly with customers
  • Professional approach and able to influence at all levels
  • Exceptional communication skills both verbal and written
  • Excellent relationship building skills
  • Confident telephone manner with good objection handling skills
  • Self-motivated with a positive and "can-do" attitude
  • The ability to work to challenging targets and deadlines and to maintain the quality of results whilst under pressure
  • Able to work effectively on own initiative
  • Advanced excel skills

Reference: 41336008

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